Refund policy
We want you to be happy with every order. Because skincare and personal care products touch your skin, we can only accept returns in the cases below, in line with common practice at UAE pharmacies and beauty stores.
When you can return an item
- Damaged, defective, expired or wrong item: contact us within 7 days of delivery with your order number and a photo of the product and packaging. Once our customer support team confirms the problem, we will replace the item or refund you, and we cover the return delivery.
Items we cannot accept back
- Opened, used or unsealed products, unless they arrived damaged, defective or expired.
- Items returned without approval from our customer support team.
- Free gifts and samples.
How to request a return
- Contact customer support by WhatsApp or phone on 0523540460, with your order number, the item and the reason.
- Our team will review your request and reply with the next steps.
- Please do not send any item back before your return is approved.
Refunds
After we receive and check the returned item, we will tell you whether your refund is approved. Approved refunds go back to your original payment method. For Cash on Delivery orders, we refund by bank transfer or store credit, as you prefer. Your bank may take a few extra working days to show the refund.
Delivery fees are refunded only when the return is due to our mistake (damaged, defective, expired or wrong item).
