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<p>We deliver across the UAE. The delivery options and fees for your emirate are shown at checkout before you pay. For full details see our shipping policy in the footer.</p>
Delivery fee: 25 AED anywhere in the UAE, and FREE on orders of 200 AED or more. Cash on Delivery is available.
Yes. We sell original brand products that we import, such as CeraVe, La Roche-Posay, Bioderma, Cetaphil and Korean brands like Anua and COSRX. If anything doesn't look right when your order arrives, contact us within 7 days and we'll sort it out.
Not sure what suits your skin? Message us on WhatsApp for a free skincare consultation. Tell us your skin type and concerns, and we'll help you choose the right products and routine. For a medical skin condition, please see a dermatologist.
<p>You can pay securely online at checkout, or choose Cash on Delivery where it is offered. The available methods for your order are listed on the payment step.</p>
<p>Use the order status link in your confirmation email. If you have an account, log in and open <strong>My account</strong> to see your orders and tracking details once shipped.</p>
Yes, we can gift-wrap your order for an extra charge. Message us on WhatsApp to arrange it and we'll confirm the price before we wrap it.
<p>Our returns and refunds terms are set out in the refund policy linked in the footer. Please message us with your order number and we’ll guide you.</p>
We don't offer free samples at the moment. If you're unsure about a product, ask us on WhatsApp for a free consultation and we'll help you choose.
<p>We can share product information from the manufacturer, but we can’t diagnose skin conditions or recommend treatment. For any medical concern please consult a qualified healthcare professional.</p>